pkoka-'s Terms and Conditions

1 General Terms

Pkoka (pkoka.win) is an online gaming platform serving users in Bangladesh and other authorized regions. These Terms and Conditions constitute a legal agreement between pkoka and its users.

These Terms take effect from the moment you begin using pkoka's website, mobile app, or any of its services. If you disagree with any part of these Terms, please refrain from using pkoka's services.

• Pkoka reserves the right to modify these Terms and Conditions at any time.
• Registered users will be notified in advance of any changes.
• Continued use of the service after any changes will be considered acceptance of the updated terms.
• Pkoka's services may only be used for personal and recreational purposes.

2 Account Registration & Verification

To register an account at pkoka, you must provide accurate and complete information. Opening an account with false information is a violation of pkoka's rules and may result in account termination.

Each individual may hold only one account on pkoka. Creating multiple accounts using the same device, IP address, or ID is strictly prohibited.

• You must provide your correct name, date of birth, and contact details at the time of registration.
• Pkoka may request a copy of your national ID or passport for account verification.
• Withdrawals may be restricted until verification is complete.
• Keep your account password completely private. Do not share it with anyone.
• If you suspect unauthorized access to your account, contact pkoka support immediately.

3 Age Policy

Pkoka strictly prohibits gaming by anyone under the age of 18. You must be at least 18 years old to use any of pkoka's services.

Pkoka may request identity verification documents at any time. In cases of suspicion, pkoka reserves the right to temporarily suspend the account.

4 Deposit Terms

Before making a deposit at pkoka, please ensure you are using a payment method registered in your own name. Deposits from third-party accounts are not accepted.

Pkoka currently accepts deposits via Mobile Banking, Nagad, Rocket, and bank transfer. Minimum deposit limits and full payment method details are available on the platform.

• All deposits must be made from a payment method registered in your own name.
• Deposits are usually credited instantly. If there's a delay, please contact support.
• Pkoka does not charge any additional fees on deposits.
• Pkoka may request additional verification for any suspicious transactions.
• Deposited funds are considered the user's personal balance.

5 Withdrawal Policy

Your account must be fully verified before you can make a withdrawal from pkoka. Withdrawals may be put on hold if verification is incomplete.

Withdrawal requests are typically processed within 15 minutes to 24 hours. VIP members enjoy even faster withdrawal times.

• Withdrawals can only be made to the same payment method used for the deposit.
• The minimum withdrawal amount is subject to the rules set on the pkoka platform.
• Withdrawals may be restricted if bonus wagering requirements have not been met.
• Multiple withdrawal requests cannot be submitted at the same time.
• Pkoka reserves the right to suspend withdrawals and conduct an investigation in cases of suspicious activity.

6 Bonus & Promotion Policy

Pkoka offers a variety of bonuses — welcome bonuses, deposit bonuses, cashback, free spins, and more. Each bonus has its own terms and conditions, which you should read before claiming.

To withdraw bonus funds, you must meet the specified wagering requirements. Wagering means placing bets totalling a set multiple of the bonus amount.

• Each bonus may only be claimed once, unless otherwise stated.
• Multiple bonuses cannot be active at the same time.
• Bonuses may only apply to certain games.
• Wagering must be completed within a specified period after the bonus is claimed.
• Pkoka reserves the right to void bonuses in cases of suspected bonus abuse.
• If you need help understanding the terms of any bonus, please ask our support team.

7 Gaming Rules

Every game on pkoka is operated by third-party software providers. Game outcomes are determined by an RNG (Random Number Generator) that is audited and certified.

Pkoka ensures that every game is fair and impartial. Neither players nor pkoka can influence the outcome of any game.

• If a game is cancelled due to a technical error, your bet will be refunded.
• If your internet connection drops, the outcome of any active bets will be saved on the server.
• Bets cannot be placed beyond pkoka's designated betting limits.
• Game history and transaction records are stored on pkoka's servers.

8 Prohibited Activities

Certain activities are strictly prohibited on the pkoka platform. Engaging in them may result in account termination and forfeiture of funds.

• Creating multiple accounts to claim bonus benefits.
• Using another person's account or allowing someone else to use your account.
• Using software, bots, or automated methods to play games.
• Attempting to hack or carry out any other technical attack on pkoka's systems.
• Using pkoka for money laundering or any illegal financial transactions.
• Attempting to cheat or collude with other players.
• Using rude or threatening language toward pkoka staff.

9 Account Suspension & Closure Policy

Pkoka reserves the right to temporarily suspend or permanently close any account for any reason — particularly in cases of rule violations, suspicious activity, or legal requirements.

Users may request to close their account at any time. Any remaining balance will be available for withdrawal.

• If your account is closed due to a rule violation, any bonus balance will be forfeited.
• Contact support to voluntarily close your account.
• Responsible Gaming self-exclusion requests are processed on a priority basis.

10 Responsible Gaming

Pkoka believes gaming should be a source of entertainment, not addiction. That is why pkoka places the highest importance on responsible gaming.

If you feel that gaming is having a negative impact on your daily life, use pkoka's self-exclusion or deposit limit features.

• You can set deposit limits, session limits, and loss limits at any time.
• Activating self-exclusion will suspend your gaming access for a set period.
• Visit pkoka's Responsible Gaming page to learn more.

11 Privacy & Data Protection

Pkoka is committed to protecting your personal information. Under our Privacy Policy, your data is never sold or shared with third parties.

• Your information is used solely for the purpose of providing pkoka's services.
• Information may be shared with government authorities when required by law.
• Pkoka keeps your data secure with 256-bit SSL encryption.
• For more details, visit our Privacy Policy Read.

12 Terms Amendment Policy

Pkoka may update these Terms and Conditions at any time. Registered users will be notified of significant changes via email or in-app notification in advance.

Updated terms take effect from the date of publication. Continued use of pkoka after any changes constitutes acceptance of the new terms.

• The latest version of the terms will always be available on this page.
• If you do not agree to the changes, you may request to close your account.
• We recommend checking this page regularly for updates.

Contact Us

If you have any questions or feedback about these Terms and Conditions, please contact pkoka's support team.